Return & Refund
Return & Refund Policy
At Felemarket.shop, we are committed to providing you with quality products and a great shopping experience. If you are not satisfied with your purchase, we offer a flexible return and refund policy.
Return Policy
Return Request Time Limit
You can request a return within 30 days of receiving your product. Please ensure that the item is unused and in its original packaging with all accompanying items.
Return Process
- Please contact us via our customer support email support@felemarket.shop to request a return and provide your order number.
- After confirming your request, we will provide you with the return address and further instructions.
Return Shipping Costs
If the return is due to product quality issues or shipping errors, we will cover the return shipping costs. In other cases, the return shipping costs will be borne by the customer.
Return Request Time Limit
You can request a return within 30 days of receiving your product. Please ensure that the item is unused and in its original packaging with all accompanying items.
Return Process
- Please contact us via our customer support email support@felemarket.shop to request a return and provide your order number.
- After confirming your request, we will provide you with the return address and further instructions.
Return Shipping Costs
If the return is due to product quality issues or shipping errors, we will cover the return shipping costs. In other cases, the return shipping costs will be borne by the customer.
Refund Policy
Refund Processing Time
Once we receive the returned item and confirm that it meets the return conditions, we will process the refund within 5-7 business days.
Refund Method
Refunds will be returned to the account used for the original payment. Please note that the actual time it takes for the refund to reflect may vary depending on your bank or payment platform.
Refund Processing Time
Once we receive the returned item and confirm that it meets the return conditions, we will process the refund within 5-7 business days.
Refund Method
Refunds will be returned to the account used for the original payment. Please note that the actual time it takes for the refund to reflect may vary depending on your bank or payment platform.
Damaged or Incorrect Items
If you receive a damaged item or an item that does not match your order, please contact us within 7 days of receiving the product. We will provide options for exchange or refund.
Contact Us
If you have any questions about our return and refund policy or need further assistance, please feel free to reach out to our customer service team. We are here to help!
Thank you for choosing Felemarket.shop, and we look forward to serving you better!
