FAQS

Felemarket.shop Living and Cleaning Supplies FAQs

1. What types of living and cleaning supplies does Felemarket.shop offer?

We offer a wide range of living supplies, including kitchenware, home decor, personal care items, and various cleaning products such as laundry detergent, kitchen cleaners, and floor cleaners.

2. How do I place an order?

You can browse products on our official website, select your desired items, click "Add to Cart," and then follow the prompts to complete the checkout process.

3. What payment methods are accepted?

We support multiple payment methods, including credit cards, debit cards, Alipay, and WeChat Pay.

4. How long does it take to process an order?

Generally, orders are processed and shipped within 24 hours. The exact shipping time may vary depending on stock availability and order volume.

5. Where can I check the status of my order?

You can log into your account and go to "Order History" to check your order status, or refer to the information in the email you received after placing your order.

6. Can I return items?

Yes, you can request a return within 30 days of receiving the product. Please ensure the item is unused and in its original packaging. For specific return procedures, please refer to the return policy section on our website.

7. How is product quality guaranteed?

We are committed to providing high-quality living and cleaning supplies. All products undergo strict selection and quality checks. If you encounter any issues while using a product, please contact our customer service team promptly.

8. Are your cleaning products safe?

The cleaning products we offer comply with national safety standards, and ingredients and usage instructions are clearly labeled. Please read the labels carefully before use.

9. Do you offer wholesale purchases?

Yes, we welcome wholesale customers. If you need to purchase in bulk, please contact customer service for more information and discounts.

10. How can I contact customer service?

You can send an email through the "Contact Us" page on our website or call our customer service hotline. We will respond as soon as possible.

If you have any other questions, feel free to contact the Felemarket.shop customer service team, and we will be happy to assist you!